RETURN AND REFUND POLICY

Thank you for shopping at The Neel Sky (https://www.theneelsky.com/). We appreciate your business and want you to be completely satisfied with your fashion purchases.
If you are not entirely satisfied with your purchase, we are here to help.

1. Return Window
You have 7 calendar days from the date you received your item to request a return or exchange. If 7 days have gone by since your delivery, unfortunately, we cannot offer you a refund or an exchange.

2. Eligibility Criteria for Returns
To be eligible for a return or exchange, your item must meet the following conditions:
The item must be unused, unwashed, and in the same condition that you received it.
It must have all original tags, labels, and packaging intact.
You must provide the original invoice, receipt, or proof of purchase.

3. Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned:
Innerwear, lingerie, swimwear, and socks.
Custom-stitched or personalized clothing items.
Items purchased during specific clearance or "Final Sale" events (unless they arrive damaged).

4. How to Initiate a Return
To start a return or exchange process, please follow these steps:
Send an email to neelskyfashion01@gmail.com or contact us via WhatsApp at +91 8630788873 within the 7-day window.
Provide your Order Number, contact details, and a brief reason for the return. If the item is damaged, please attach clear photos of the product.
Once approved, we will coordinate a reverse pickup if available in your pin code. If reverse pickup is unavailable, you may be asked to ship the item back to our Roorkee warehouse, and shipping costs will be handled as per our support team's instructions.

5. Refunds Processing
Once we receive your returned package at our facility, it will undergo a quality check. We will notify you via email or message regarding the approval or rejection of your refund.
Approved Refunds: If approved, your refund will be processed back to your original method of payment (Credit/Debit card, Net Banking, or UPI) within 5 to 7 business days.
Cash on Delivery (COD) Orders: For orders paid via COD, you will be asked to provide your bank account details or UPI ID so we can transfer the refund directly to you.

6. Exchanges
We only replace items if they are defective, damaged, or if you need a different size of the same style. Exchange/Replacement deliveries will be done within 5-7 Business days If you need to exchange an item, reach out to us at neelskyfashion01@gmail.com.

7. Contact Us
For any queries regarding returns, replacements, or refunds, please reach out to our customer support team:
Email: neelskyfashion01@gmail.com
Phone/WhatsApp: +91 8630788873, +91 82733 33148
Address: Roorkee, Uttarakhand, India.